If you receive a defective product, please send a note to orders@disasterpreparer.com, and we’ll do our best to make it right. 

Otherwise, cancelations and returns incur a 3% fee and must be returned at the buyer’s expense in new, sellable, condition. We only charge this fee because we incur a 3% charge from Paypal for every sale, returned, canceled, or otherwise.

Exceptions: EMP cloth, EMF-reducing cloth, T.R.A.P. products, and High-saturation ferrites are all made-to-order items, and are thus, non-cancelable and non-returnable.

If you’re not certain about something, PLEASE write with questions BEFORE ordering. We want you to be happy with every sale!

To initiate a return, please contact us at orders@disasterpreparer.com.